Banking with FNB for more than 20 Years

I recently app**** for a smart device from FNB. Once received i copied all my info onto the new device as my old device was problematic.During the last phase of this process the new device started to give me hassles.I contacted the call centre.I was advised that it was within the 7 day swop out period and they would send me a new device.I opted to cancel and get a different model as I did not want to have the same problem.It was at this stage that I spoke to various people which included Shane, who at one stage offered to get me a phone from JHB to EL within a few hours + assured me that the device was going to be delivered by a certain date, nothing of the sort happend, then after a few days I call back and he tells me the device is out of stock.No feedback at all.Then I speak to Jason/Justin, also promises the world and nothing. I tried to speak to their superior, all of sudden a phone is available, still no delivery. A comedy of errors. Whats happend to customer service?Very Disappointed that FNB is running a division in this way. Still no device, which has affected my business in a bad way. Had purchase another phone in the interim. Still wait waiting for their manager 2 call.