Banking dissatisfaction, ************** and ************

On the 21 February 2020 I went to the FNB branch at Brooklyn Mall to enquire about the money that was been deposited from a certain 32 day notice account into my cheque account and also why I was not receiving any bank statement emails since beginning of the year. To make a long story I was given atitude by the acting branch manager who told the sales people there not to assist me since he was the branch manager and that I should go sort out my problem using the internrt.. I asked him how can I do that if I was here beginning of the year but still no one could assist me. He told me he was the branch manager and that I should listen to him.. He pointed at his chest saying in sotho I am the branch manager and instructed the sales personell not to call out my ticket number as I did not want to listen to him. I asked to speak to the real branch manager but J was told he was not around and that the acting branch manage is the one to assist me which he didn't assist me. A few minutes later a lady by the name of Tshepiso came out to assist me. After trying to figure out what was really going on via the internet she told me to go to nedbank which I did. I then asked her what about the second problem. She took my account number and name and promised to call me back. It's March now but no feedback from her. I felt mistreated by the acting manager, like how could he have instructed personnel not to call out my ticket number and then tell them this is their home in their language meaning this is South Africa we as foreigners should learn to listen to them. I felt discrimated. I have been banking with FNB for many years now but never have I had such a bad experience. I am South African by birth but because I grew up speaking another language does not give them the right to discrimate against me solely because I was speaking English and looked like a foreigner. To me that indicated that whenever that branch gets clients that are forginer they are not been treated fairly. No one should ever be discrimate by their skin colour, language they speak or how they look for that matter.! A branch manager is there to assist and help clients not subject from helping them and instruct his or people not to help a client. I got angry because he referred me to the internet which they could not even assist me the first time I went there... I mean what are sales people there for? Are they not there to assist us if we having difficulties using the internet or cellphone banking. If the sales lady by the name of Tshepiso struggled to assist me for a while what about me who then did not understand where the money was coming from and why I was not receiving my monthly statements since beginning of this year? I really felt hopeless and discrimated. The acting branch manager had no right to tell me "I am the branch manager here you should do what I told you to do" and later instructing people not to assist me. There is a reason why they are there. To assist us. Not give us more problems. Not discrimate and I'll treat us by the language we speak.