Banking benefits on EBucks very deceiving

<p>Notification of benefits take 2 weeks for notification, when one uses them under faith they are allocated to them and then told only later, sorry not covered as you did not use your Private Wealth Credit card enough and missed the minumum deposits for the month of October by R1071.09 (been off work after operation for 6 weeks and having no fuel claims)</p> <p>If i was told by 1 November , I would have known my ebucks rewards were not allocated.</p> <p>I used the Bidvest lounge at my last international travel and it now cost me R500. Using it under the pretense it is a benifit, and not knowing it was not granted for month of November due to notifications taking 2 weeks.</p> <p>Notify your clients earlier or dont bother offering these benefits. Below is the reply, a very pitiful one at best</p> <p> </p> <p>"Kindly be advised that I have escalated the matter to our credit card slow lounge department as promised and unfortunately they have advised that they cannot refund you the fee of R500.00 that was charged on your account based on the feedback given below.</p> <p>Please note that it has been advised that all relevant information regarding Slow Lounge fees, Rewards and Pricing is communicated adequately to our clients through various communications and it is the client’s onus to ensure that all communication from the bank is read.</p> <p>Please note that the statements that are sent through monthly, the FNB App and the Online banking platform all show the reward level you are on and whether you qualify to visit the lounge in the given month."</p> <p> </p>