banking at FNB

I am not pleased with the service I got from one of the consultants at the Middelburg downtown branch, my business account was not activated although I have deposited the required fee for activation, my digital banking has been blocked, I have tried several times to unblock it, I even went to branch for assistance but I was not helped, instead I was told to contact the Head Office myself. I am currently running a business without a business card, I am unable to make transactions, which is a total inconvenience. My entire Banking App has been blocked, I cannot even access my personal account, neither can I reset anything, basically both cards and app are pretty much useless. Am I supposed to move to another bank, because using FNB at the moment is a joke.