Banking App ****!!!

Good day,

I would like to lodge a formal complaint for my purchases made on my banking app ****!

I bought R30 Telkom Airtime on the 16th May 2020 and I did not receive it on my phone. I tried querying it with an agent via the chat line and I was referred to the banking app call center.

On the 6th June 2020, I used my banking app yet again to purchase a lottery ticket. I won R65, however I did not receive my winnings.

I chatted to someone on the secure chat line and I was referred to the banking app call center again.

I rang the call center and unfortunately I was pulled from pillar to post, I was transferred probably 6times in a space of 20mins and still not assisted. I actually spent almost R50 of airtime trying to resolve these 2 issues.

I’m utterly disappointed that none of your agents saw fit to resolve my queries before transferring me from one department to another and also some of the calls were getting cut off in the process, which resulted in my time being wasted.

What should I do to receive whats due to me?

I am frustrated that this is going on and no one seems to be helpful.

The important principle is for you to honor my purchases and my winnings, no matter the amount.

I just want what’s due to me...stop ******** people!

ITS ALL ABOUT THE PRINCIPLE OF INTEGRITY!!

Regards,

Nkateko Mathole