Banking app payment stuff up!!!!

ALL of my recipients have been removed from my app leaving only 2! I had to do an urgent payment to a supplier and was happy to see that the payment history was still there where I was able to find the suppliers bank details. I selected Pay Again and paid R12,000.00, after I confirmed the payment I saw that the recipient HAD DEFAULTED TO ONE OF THE 2 RECIPIENTS I HAD LEFT ON MY LIST!!!!!!!!!!!!!!! An insurance company! How the hell can you be so damn ***********? On a Friday late afternoon I have to deal with your staff who cannot see or do anything to help me but escape the damn situation. Your banking department has confirmed that I'm not the first to have experienced this! I was my payment reversed IMMEDIATELY! I will be sharing this on all social media platforms as this is not a mishap that a small business or just anyone can afford to experience!