Banking app not working

FNB customer care is absolutely useless.

My banking App has been down for more than a month now and I have called numerous times and being told every time that the technical department will be in contact with me. I have not had ANY feedback from them since I first phoned them. I use my banking app on a regular basis and it have been very inconvenient not having access to my app. FNB seems to just not care.

I have called three times, spoke to three different people and all three have escalated the issue as they were unable to help me. all three times I have had no response.

Seriously considering closing my account at this point and switching to a different bank.