MG
Manie G
1 reviews | Active since Aug 2019
10 Aug 2019, 11:36
Banking app for FNB
I had an FNB account for many years and found the banking app quite useful. Recently a message started to appear, viz. that the app has to be updated (with an update button). You cant get past this message to use the app. So I clicked on the update, but from then on I was in a loop without the app being updated. I even tried updating via the AppStore. Still no luck. And I cannot do business online. So I went to a branch and took a consultant through the dance. She could not resolve it. Still no online business. Her solution was to get a new phone (in desperation I think!) So here is my question - which is best: getting a new phone, or getting a new bank?
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Replies (1)MG
Manie G's updateReviewer Update
10 Aug 2019, 13:38Follow up on this -
FNB Digital Banking App Support contacted me and their solution was to update the app, the operating system, or use the Internet.
So I rep**** as follows:
"I do not want to update to iOS10 because of the problems caused by the update to other programs - then I can just as well throw the device away. As for going onto the internet, the system then does nt recognise my browser. If I continue anyway, it requires a new log in and lo and behold, I am in a loop again! more requirements to log on. If I log on using my PC, the transactions need to be verified by . . .wait for it . . . the banking app! Which requires an UPDATE!!! "
And then I get reminders to update the app to the latest version to use the Smart InContact
There is no longer any hope . . .
FNB Digital Banking App Support contacted me and their solution was to update the app, the operating system, or use the Internet.
So I rep**** as follows:
"I do not want to update to iOS10 because of the problems caused by the update to other programs - then I can just as well throw the device away. As for going onto the internet, the system then does nt recognise my browser. If I continue anyway, it requires a new log in and lo and behold, I am in a loop again! more requirements to log on. If I log on using my PC, the transactions need to be verified by . . .wait for it . . . the banking app! Which requires an UPDATE!!! "
And then I get reminders to update the app to the latest version to use the Smart InContact
There is no longer any hope . . .
MG
Manie G's update10 Aug 2019, 13:38
Reviewer Update
Follow up on this -
FNB Digital Banking App Support contacted me and their solution was to update the app, the operating system, or use the Internet.
So I rep**** as follows:
"I do not want to update to iOS10 because of the problems caused by the update to other programs - then I can just as well throw the device away. As for going onto the internet, the system then does nt recognise my browser. If I continue anyway, it requires a new log in and lo and behold, I am in a loop again! more requirements to log on. If I log on using my PC, the transactions need to be verified by . . .wait for it . . . the banking app! Which requires an UPDATE!!! "
And then I get reminders to update the app to the latest version to use the Smart InContact
There is no longer any hope . . .
FNB Digital Banking App Support contacted me and their solution was to update the app, the operating system, or use the Internet.
So I rep**** as follows:
"I do not want to update to iOS10 because of the problems caused by the update to other programs - then I can just as well throw the device away. As for going onto the internet, the system then does nt recognise my browser. If I continue anyway, it requires a new log in and lo and behold, I am in a loop again! more requirements to log on. If I log on using my PC, the transactions need to be verified by . . .wait for it . . . the banking app! Which requires an UPDATE!!! "
And then I get reminders to update the app to the latest version to use the Smart InContact
There is no longer any hope . . .