MM
Martha M
1 reviews | Active since May 2018
29 Mar 2020, 10:00
Banking app failure
I bought airtime on Saturday 28 March 2020 and the money went out of my account but I did not receive the airtime. I also checked with my network provider if they could assist but they did not receive the funds for my airtime from my bank. This is a great inconvenience given that we are in lockdown. Their call centre is also not working.
Helpful (0)
Replies (1)0
Replies (1)MM
Martha M's updateReviewer Update
30 Mar 2020, 15:33I was called by one of your consultants, and my case was not resolved, she basically told me to go to the branch and confirm that shes right? Surely her product knowledge was poor, she was not helpful at all. How is it that I make a transaction and money goes out of my account but it doesn't show on my statement? That means the FNB app is not safe. Please escalate. I am now further inconvenienced by having to go to the branch and spending more money.
MM
Martha M's update30 Mar 2020, 15:33
Reviewer Update
I was called by one of your consultants, and my case was not resolved, she basically told me to go to the branch and confirm that shes right? Surely her product knowledge was poor, she was not helpful at all. How is it that I make a transaction and money goes out of my account but it doesn't show on my statement? That means the FNB app is not safe. Please escalate. I am now further inconvenienced by having to go to the branch and spending more money.