Banking app - electricity in arrears(Prepaid Elect

Good Day,<br> <br> It seems rather weird that I should be in arrears for my electricity account when I buy for R500 every month on the 26th of each month. This has been going on for quite some time and every cent adds up. This is ***** and I should never be in arrears as you can see in the highlighted text. I cannot even go back and view my history for last year either for my purchases of prepaid electricity.<br> <br> Why and How is this possible for me to be in a arrears as you are a vendor for Eskom. <br> <br> I want this investigated ASAP, After all your slogan is \FNB How Can We Help YOU\"<br> <br> <br> Electricity Details<br> Date and Time<br> 26 Mar 2016 06:14:30 <br> From Account<br> ***<br> Channel<br> Online Banking <br> Reference<br> VODSQ8SRTBYC <br> Purchased for<br> *** <br> Supplier Name<br> ESK <br> Electricity Token<br> *** <br> Electricity Units<br> 400.60 <br> Electricity Amount<br> 500.00 <br> Service Fee<br> 0.00 <br> Arrears Amount<br> 1.83 <br> FBE Token<br> - - - - <br> FBE Units<br> 0 <br> <br> Electricity Details<br> Date and Time<br> 26 Feb 2016 09:04:36 <br> From Account<br> ***<br> Channel<br> Online Bank"