1 reviews | Active since Oct 2013
Banking app and Website not Working
<p>My app hasn't been working for the past 3 days now. Says device cannot connect. Whether i use mobile data or wifi, even from another town. It just doesn't work. </p> <p> </p> <p>I've tried 3 times to log a complaint on the website. But that doesn't work too. Just stays on that page, doenst allow me to proceed. There's proof attached of no proceed button on the page.</p> <p> </p> <p>Very slow and terrible for a digital bank</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
FNB sorted it out super Fast. Thanks to the lady by the name Valentine !
FNB sorted it out super Fast. Thanks to the lady by the name Valentine !
FNB sorted it out super Fast. Thanks to the lady by the name Valentine !
FNB sorted it out super Fast. Thanks to the lady by the name Valentine !
Good Day
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on *** thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Daffnie Govender
***
***
Good Day
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on *** thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Daffnie Govender
***
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