Banking app and poor service
<p>They stopped supporting Windows phones without any communication. Then they stopped sending OTP's via sms. So i can't transact using their app or online banking but i pay them a monthly fee for these services. Don't switch,they dont even return calls or answer any logged calls via their website. Pathetic service. Worst bank ever.</p>
Good Day,
We truly regret taking note of your experience and the frustration this has caused; thank you for bringing this to our attention.
I have logged a formal complaint on your behalf and have requested the relevant department to investigate and to provide feedback.
Complaint reference number ***.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused; thank you for bringing this to our attention.
I have logged a formal complaint on your behalf and have requested the relevant department to investigate and to provide feedback.
Complaint reference number ***.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)