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simonekbl S

1 reviews | Active since Apr 2016

12 May 2020, 13:03

Banking App

I have recently changed banks to FNB. Started having issues with the mobile app as i was unable to do online banking etc. I was assisted and informed that my app needs to be verified but this can only be done once i make a transfer or payment which i find pathetic least to say after this you need to wait 7days. Now i am sitting with a card that i cannot use at the atm, paying accounts or even paying for groceries which i had to do yesterday and to my surprise card was declined. Tried to withdraw cash declined as well. Imagine tou at the store knowing you have money in your account and your card gets declined. How this inconvenienced me as i had to ask my friend to come and pay for my groceries. As a first time banker with fnb i find it to be the worse bank experience so far and will be looking to closing my account.

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Replies (5)
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simonekbl S's update12 May 2020, 13:57
Reviewer Update
I am needing this matter resolved urgently
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simonekbl S's update12 May 2020, 15:48
Reviewer Update
I am still awaiting on someone to contact me?
It is nearly 16h00 and i need this sorted out urgently
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simonekbl S's update13 May 2020, 15:21
Reviewer Update
So i have received a call back but was of no help at all to me. Still awaiting for someone to contact me from the branch. Really ridiculous respond back time. Struggling since yesterday amd still sitting with the same problem. How do you expect to tell me to go into the branch when we are having a pandemic world wide.

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simonekbl S's update14 May 2020, 13:57
Reviewer Update
Still awaiting on why my account has been placed on hold, i have been on calls since yesterday and have no answers still. I have been given details to contact the investigator but no answer as no details have been recorded why my account is place on hold.
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simonekbl S's update15 May 2020, 12:20
Reviewer Update
I would like to say thank you to Itumeleng Molapo for sorting out my account and actually explaining exactly why my account was hold unlike the others that i had dealt with. Also thanks to Jody in the call centre for directing me to the correct person.