Banking App

Good Day Last night I tried to access my banking app and it gave me an option to set it up.I didn't set it up but I called the bank because I was suspecting *****.I must say the service I received from the 1st two agents it was aweful.First person who took my call I explained to her what's my ordeal, she asked me to hold on and blind transffered me.Second person to speak to was a male agent and I asked him if I have to explain myself again to which I did.He transffered me to a department that was closed and the call got cut.I called again and spoke to a lady who went all out to assist me and suggested things to prevent *****.I must say I am dissapointed in your employees who put me from pillar to post because it just shows that they don't have interest in their customers and yet your slogan is "How can we help you"Both your employees didn't show any interest at all.Lastly I would like to apologise for taking out my frustrations to the last person I spoke to when I called again.