YA
Yvonne A
1 reviews | Active since Mar 2016
06 Mar 2019, 15:05
Bankfees
FNB debit your account with transaction fess 8.50 x 2 for a card declined. They take our money even if no purchase went thru. How is that possible. You did not spent money. So this is not on.
No problem if a purchase was approved they can take the transaction fees.
I wonder how many people is aware of this. Maybe we need to do something about this problem.
Thanks
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
06 Mar 2019, 16:36Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply06 Mar 2019, 16:36
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
YA
Yvonne A's updateReviewer Update
06 Mar 2019, 16:44THANK YOU SO MUCH. MY APPRECIATION IS GREATFULL TO YOU.
HAVE A GREAT DAY.
YA
Yvonne A's update06 Mar 2019, 16:44
Reviewer Update
THANK YOU SO MUCH. MY APPRECIATION IS GREATFULL TO YOU.
HAVE A GREAT DAY.