BANKCARD NOT BEING DELIVERED

I recently lost my FNB Gold cheque card and ordered a new one online via my FNB APP...no delivery address was asked or nothing of that kind and the delivery company was not even mentioned.To my surprise on the 31 march 2021 a got a message fro takeALOT delivery is trying to contact me around 14:20pm.A massage is the only thing i got. when i call back its a stupid answering machine telling about my call will be assisted in 72hrs.its now 7 days no one has contacted me and i want to use my encrypted card as the money has deducted from my account for a new card replacement and delivery.Please intervine... this is a bull**** service from takeALOT and Fnb i cannot take. I wont recomment annyone to do any kind of business with them.FNB must just keep the cards at branches so we can easily get them.