Bank with zero customer care

I have been with this bank over 2 decades. Their service has detoriated very badly over the years. 2 years ago I bought a house through loan from FNB, they did not even give me the 60000 e-bucks points. I dont even know who is my personal banker last 5+ years, no one has contacted me to introduce themselves as my private banker !!! If I need something clarified I email FNB client service, then someone calls me ONCE at a time I cannot even take the call, then sends a email saying "we were unable to get hold of you", then tells me via email to use online chat, then closes the call request. This service is absolutely disgusting, & I am a private wealth banker for 2 decades. You guys stink, sees.