Bank who just doesn’t care about their clients

FNB customer service is the worst. Their secure chat is even worse. I waited two hours for someone to respond only to tell me to call a number where the people can’t answer my questions and then the call is conveniently cut off. It is so difficult to get information for a product that they advertise. Why I left my last bank is beyond me. This is not the first time trying to squeeze information out of them. I’m an international banker and when you make me hold for two hours my time difference is. It the same as yours. Your call centre needs help