Bank that doent care

We run an NGO, and needed to changed a few signatures so we arrange with the members to meet at the bank. We contacted the call center to find out what is needed as you cannot contact your local branch directly. On arrival we found out that we had to make an appointment which puzzled me as you cannot call them directly, but the lady informed us she will help, which was kind of her. This is discover that the mandate was out of date, after the consultant completed the forms we signed and was inform that we might be called in again and that our account might be placed on hold. This week we received a call to come in to sign another document which was relayed to our members, so they made arrangement in the week to go in to sign. Yesterday ready to use my card to find out that it was block how embarrassing, no email or sms to confirm the deadline, just blocked it. Contacted the bank and call center and they cannot do anything because it sit with administration, so here i sit with no access to my card cannot get anything for the center, and all they can say there nothing they can do. First time ever i come across something like this, Firstly its there mistake because of the mandate, secondly not receiving mail or sms to the effect, and thirdly there hands are tried. I am shocked and calling for a board meeting to move to another bank as they don't care.