1 reviews | Active since Apr 2011
Bank taking fees without explanation
Still no progress on my last complain in regards of R240 deducted from my account and no explanation. Your money is not save in the bank anymore FNB will deduct your money without explanation.
Good day Yvonne,
Thank you for bringing this matter to our attention.
I am disappointed to hear that your previous complaint had not been resolved to your satisfaction.
However I have reviewed your previous complaint and noted that an email was sent to you on the 09/10/2018 at 09:38am providing you with an explanation why the fees was charges. Please refer to the pricing guide which was attached to the email.
If you have any enquiries please do not hesitate to liaise with the writer of the email.
I do apologise for the delay in responding to you.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Yvonne,
Thank you for bringing this matter to our attention.
I am disappointed to hear that your previous complaint had not been resolved to your satisfaction.
However I have reviewed your previous complaint and noted that an email was sent to you on the 09/10/2018 at 09:38am providing you with an explanation why the fees was charges. Please refer to the pricing guide which was attached to the email.
If you have any enquiries please do not hesitate to liaise with the writer of the email.
I do apologise for the delay in responding to you.
Regards,
Hello Peter Complaints Team
*** (option one)