Bank stole money out my account , not just once

<p>I had an agreement with FNB to pay my credit card off through making manual payments .Since April almost R7000 was taken from account without my consent.</p> <p> </p> <p>And since April i am trying to get an answer from them through the worst call centre i have ever tried calling.Everytime i called i either get the run around or my calls dropped when i asked to speak to teamleader/manager as the agents i dealt with are so untrained in their products .They cant give me a proper answer or tell e why their employer beached their agreement with me.</p> <p> </p> <p>In total i spent close to 5-6 hours on the phone and no answer as to why my money was taken without consent or formal agreement.</p> <p> </p> <p> </p>