1 reviews | Active since May 2010
BANK STILL HAS NOT UNFROZEN MY ACCOUNT
This is my second complaint on the same matter, still not resolved even though Samantha Marnitz has tried, she is a great consultant.<br> My account was frozen by a company. Estele was responsible for this. She works for the company.<br> They filed ******** charges as well. I know that my account was frozen before the ******** charges where laid and no paperwork was supp**** as when I went to the bank on Monday Revanh Macauley who is really trying to help but (I hope he is not lying), he told us that FNB where still waiting for documents from Estelle (2 wks after my account was frozen).<br> Estelle request we meet at the bank to uplift my account. Revanh requested id books to confirm he was dealing with the parties that could do this. He then said to uplift my account that Estelle must make a statement in the bank write it done sign and date it which she did and handed it to Revanh. This document now seems to have disappeared, but I believe the bank has camera's. It was filled in at the consultants middle desk. I was detained by the police and appeared in court on Tuesday and at 12h30 the NPA withdrew the charges. Now Estelle says she never asked to uplift the account?
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
