MG
Melesha G

1 reviews | Active since Nov 2014

16 Nov 2016, 13:29

BANK *****S YOUR MONEY AND LEAVES YOUEMBARESSED

<p>At 13:00 on the 16/11/2016 I go to Food *****s in Stoneridge. I pay for my groceries, I get an sms saying the money has gone of my account but then Food *****s says it never went into their account. I had to leave Food *****s with no groceries and ****** embarrassed all because FNB pay points had no signal and FNB took money for themselves because it is not in my account or Food *****s. Your system robs people of money. This bank only CARE for itself.</p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply16 Nov 2016, 13:43
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)

MG
Melesha G's update16 Nov 2016, 13:49
Reviewer Update

I want my money and stuff your response. Nothing about you is sincere!