LF
Leena F

1 reviews | Active since Apr 2016

20 Jun 2016, 07:26

BANK STATEMENTS THAT NEVER ARRIVED FOR YEARS BY EMAIL OR POSTAL

<p>I have been a patient and loyal custoner for a bumber years and all I ask is for FNB to send me my bank statements monthly either electronically or via postal but due to the postal service which always seem to be on strike and as per my App it reflects electronic but for years i get nothing. I call your contact centre speak to agents and they cut me off and just now i called I spoke to Stella and she too after placing me on hold for 30mins cut me off. Is this your premier customer service offering you proudly advertise but fail to deliver it is my right to receive my statements but I don't . I have been cut off and promised everything but no one sends me my statements and I wonder if I ever will get my statements or your phone call</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Jun 2016, 08:27
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 944169.

Regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: 087 ********** (option one)