Bank Statements Not Sent

So I phone FNB Premier Banking and speak to Kea about sending me my bank statements. He says he'll send the request to his \admin"team and they'll send my statements within the hour.<br> <br> 5 hours and 5 phone calls later I have received no bank statements. This tells me that FNB has no regard for Turn around times. What annoys me the most is that every time I phone the TAT's change. Then they advise that they'll phone me back. <br> <br> I have now come to the conclusion that Kea and Patricia work with phones every day but don't seem to know how to use them.<br> <br> ALL I WANT IS MY BANK STATEMENTS"