1 reviews | Active since May 2014
Bank Statement
Fnb services is very bad and inconvenience.
They usually send bank statement but when i call and request that they send the statement that have not being send the past months they tell me they can not assist me because i happen not to have my bank card with me . Yet these a whole lot of questions asked to authentication that the person speaking to is the right person . Whats the point of having control measures if they can only assist you with a bank card .
Am very much disappointing as its their duty to send statements but when they dont it becomes a problem to for them to send them . Now am required to go to branch which i have to join loan ques. FNB is no longer convenient for me . I joined it because they were one of the convenient banks that you needed not to join ques for but am very much disappointing
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)