Bank Stament

i went to the bank to get a bank statement and i realised that i dont gave my id with me. i asked her to give me a statement and she refused. as an FNB client i wonder why does branches have online finger verifactions and dont use them in cases like this. as a Manager Stella should live according to the slogan how can we help you. i had my medical aid card , my bank cards and she refused to help me. i asked her if i can print online and they stamp it but she refused. if other branches can help their customers by identifying them against egami and ofv why cant Ghandi square do it?