Bank's incompetence causes customers problems

<p>This is not the first time that this is happening to me. I am so ****ed at this bank right now.</p> <p>I have been asked to send FICA documents of my trust to the bank. This I duly did. Some of the documents are large documents and the bank's servers do not accept large documents. I thus attached this document on a drive attachment. Problem is that the people receiving emails have no idea how this works. So they simply say the document was not attached. If I then reply that it is attached they just ignore me. </p> <p>Now they are threatning to put my bank account on hold. I know that it will happen because I have been through this whole useless exersise before. </p> <p>I now have to waste my valuable time to try and get documents to them WHICH I HAVE ALREADY SENT. I don't get paid to do all this. While the banks incompotent staff do get paid, to waste my time!!</p> <p>When I call the call centre dedicated to this, the phone rings for a long time, and then when they eventually do answer they drop the call. </p> <p> </p> <p> </p>