Bank reversal QUERY

Fnb consultants called me next day during working hours and i told the lady to call back lunch time as it was noisy,am still waiting for the call.i know I will not get my money back because its obvious as far their end is fine ,then the client doesn't Matter.. will revisit my options soonest...I might be a drop in their system,my rest of mind is important to me concerning were my money is being saved...