BANK REFUSING A NEW PAYMENT PLAN

Hello Peter Please assist with my problem I have been sending proof that I have been put on Short time resulting to my salary being cut, I was not working for 6months resumed work in August 2020, still on Short Time till to date . I have been sending emails and payslips to prove that I cannot afford the installment that I used to pay at FNB. But they are refusing me to come with a new payment plan for account. And I have been told that the account will continue to accumulate arrears even though I have sent proof that I am unable to pay Full installments of the accounts that I have with them. And then today the Consultant Boniswa tells me that I need to ask my family to help me pay my arrears, I told her no one can assist me as everyone is dealing with their own problems. I am really frustrated.

Please assist me with this matter, as I was able to come up with a new payment arrangement plan with other service providers but FNB is refusing a new payment arrangement plan. I have been asking this since February 2020 when my Short Time began and again the last past four months till to date. Please HELP As this is ruining my credit record. Thank you