BANK REFUSES TO RETURN MONEY

I am really disappointed with FNB. I moved to the bank after being told about how amazing their bank is. Which was a lie!<br> <br> I called the ***** team on 11/10/2015 because I feared a possible ***** attempt on my account. I withdrew R300 the night prior and the next day (11/10/2015) the R300 was reflecting twice. I immediately called the bank and the consultant (Kgotso) informed me that it was actually a double debit, a BANK error. I should fill in a dispute form and return to the bank by email. Which I did.<br> <br> I had to follow up with them for the past 2 months with no one willing to actually take this further for me until I laid an official complaint. The lady who dealt with my complaint (Winnie) made the attempt to look into this and informed me that their systems do not reflect any double debit and that their consultant (Kgotso) did not know what she was doing and needs to be up-skilled. Suddenly, the double debit no longer reflects on my banking app and apparently their systems show that this double debit never took place.<br> <br> I don't know what \inside job"is currently going on at FNB but I will likely take this to the ombudsman as FNB looks to get away with such things. """