BANK REFUSES TO CLOSE MY FNB ACCOUNT

Hi<br> <br> I have been to the bank to close my cheque account and the bank refuses to close it. They said that there is a pending electronic payment from way back that needs to go through. So I said they must take the money and close the account. they said they cant as they need the retailer to deduct.<br> I want to close this account and unfortunately the bank refuses.<br> <br> Can i have the ombuds name and details so that I can lay a compliant with them as it should not be hard to close an account. If a pending swipe is not processed by the retailer for months now, that should not siop my account from being closed.