Bank rating letter

Dear FNB Business,

I am writing to express my concern regarding the recent changes made to the business banking rating letter process without prior notice to your clients. As a business client, I rely on timely and efficient services to manage my financial operations effectively. The unexpected change in the process has caused inconvenience and disruption to my business operations, as I now have to wait for three days to obtain a simple business bank rating letter, which is crucial for a transaction I have to complete on Monday.

I kindly request that you reconsider the implementation of such changes without proper communication and provide a more streamlined process for business clients to access essential banking services. It would be greatly appreciated if you could prioritize the needs of your business customers and ensure that future changes are communicated well in advance to avoid any further disruptions.

Yo, I'm closing my account with FNB. I'm out!

Thank you for your attention to this matter.

Best regards,

Lengana Linchwe