1 reviews | Active since Feb 2016
bank provides no support in ********** debits
I am a victim of account ***** where altech autopage and mtn has deducted just over R6000 in total of accounts that I never opened.<br> Thank goodness I saw them in time to have these transactions reversed, which FNB could assist with.<br> When I asked about the incident investigations I was told I have to de with the other companies myself coz they dont do the investigations.<br> All FNB told me is to continue.notifying them to reverse these transactions....but why must I keep paying stop order n reversal fees to get my own money back....why should I now check my account daily to see if the bank allowed for another *****ent debit order to be loaded.....<br> Surely one can be notified of when a request of new debit orders loaded onto an account n should it be ***** one can stop it before money gets TAKEN from innocent ppl.<br> I have no other choice but to go into the bank to ajce this account closed.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 877453.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 877453.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
