Bank payments
How is it possible to make a payment to an external bank and payment is received immediately but when making a payment to the same bank you are told that it mqy take 12 hrs? I am a frustrated business customer. Thought this bank is the best, I will be moving to another bank. I have lost business because of Fnb. For just an amount less than 5000.00
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Replies (2)
FNB (First National Bank)'s replyOfficial
11 Dec 2015, 08:58Hello motsoatc,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 831277.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 831277.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply11 Dec 2015, 08:58
Official
Hello motsoatc,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 831277.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 831277.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
's updateReviewer Update
27 Mar 2017, 16:40Turn around time was satifactory and the matter was resolved
's update27 Mar 2017, 16:40
Reviewer Update
Turn around time was satifactory and the matter was resolved