KM
Kirsty M
1 reviews | Active since Nov 2017
23 Nov 2018, 06:16
Bank of lies and empty promises
Once again! FNB you are a disgrace!
You were supposed to give me a full refund on my accounts that you over debited me on.
Then you refund me some bogus amount and I have been emailing your loans department with NO response.
Then someone attempts to contact me however the phone rings ONCE so my thought is they contact me to make it look like I did not answer so that they dont have to deal with me (nice try guys i have the proof)
Then!!! You refund me this morning and then BOOM another debit order goes off!
I have now sent all this to the Ombudsman and i have reported you.
I am extremely unhappy. I want my accounts closed.
Someone Better contact me!
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Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
23 Nov 2018, 09:05Good day Kirsty,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply23 Nov 2018, 09:05
Official
Good day Kirsty,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)