Bank manager not responding

I have had a cheque account with FNB for along time and it is a Platinum account. I have had a few issues lately whereby my husbands salary was paid in late so had debit orders returned. There was no warning or correspondence they just get returned at R138 per debit order and I have 7! anyway I would like to talk to a human being with regards to my financial problem and need assistance and to no avail!! i have called the branch several times and have left messages for the manager to call me and am still waiting. I then called again in 1 hour time to be told they will call me back - i am still waiting! i called again today and told the manager is not in today! can nobody assist me? \How can we help you"doesnt cut it with me when I need assistance and nobody isnt prepared to help!! i am going to be closing my account and home loan with FNB<br> """