Bank **** and keeps on lying

<p>My wife last year lost her job and went into a branch to advise that only R500 would go into her account every month and was told that it was enough and that she should not worried about it and that the installment would change. Recently we found out that this was never done and now her account is in arrears and she has spoken again to FNB and all they have said is no they do not want to make arrangements to decrease the installment. I spoke to a call center manager and was rudely told that my wife can not expect not to pay the loan.</p> <p> </p> <p>This is unacceptable as MY BANK could arrange this for me quickly with no issue. </p>