1 reviews | Active since May 2016
Bank irregularities - It took 6 months for a transaction I swiped for to be debited from my bank account
On the 23/11/2017 a transaction of R1000 took off on my FNB Cheque account from Edgars as a merchant. I was unfami**** with this so I disputed with the bank and received feedback today via sms to say, "the transaction was reserved on the 25/05/2017 and the merchant banked the transaction late on the 23/11/2017". How is this even acceptable?? I swipe for something on the 25/05/2017 for it to only take off 6 months later?? Both FNB and Edgars need to fix this! Why should I suffer for their irregularities?? Why should they get away with this?
Hello Beulahm,
We truly regret taking note of your experience and the frustration this has caused.
Thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number. ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello Beulahm,
We truly regret taking note of your experience and the frustration this has caused.
Thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number. ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)