Bank held with sticky tape

DO NOT invest in FNB! I opened a share investment account. Thinking i wont mind paying the 200 a month if i can get access to ETF's and other stocks etc. I open the account and they put a hold on the account without informing me. I am struggling to fund the account so i decide to call them. They advise they have put a hold on the account and that i need to fill out 2 pdf documents. The issue is that this was not requested up front and now i need to go and print this fill it out scan it and send it back, which is such an archaic way of doing things and i dont have the time to do that. So i call to close the account; also a very bad experience because i get sent pillar to post. I authenticate myself through the app but the lady on the other side still has to authenticate me, so what was the point of the first authentication? anyways she makes me wait between 5-10 minutes before coming back saying she cant close it because there's a hold and that i need to fill out the forms to close it. So they forcing me to do something that i do not want to do for a product i do not want due to the fact that i need to follow this stupid process that they didnt up front tell me about. CLOSE my share investor account NOW. Right now im wondering why i still have any accounts with FNB. This is insane