Bank from the Devil, my advise do not use this bank if planning on moving abroad.

Bank from the Devil!!!!! FNB i am disgusted and infuriated by the disgusting pathetic service received , I have sent countless emails, fnb chats on the app, all to this date proven to be useless!!!!!

From service receives at the brooklyn branch to before i left overseas , i had taken my sister in adn requested that she must deal with all of my banking queries etc, to our knowledge we had signed what was necessary and i was very clear in what i needed to be done , However when my sister goes into the branch to query in my accounts shes told she does not have access to my accounts not to make any changes!

Imagine my stress!!!!! And no help from FNB!!!!!

Firstly all she was advised was that i could get the settlements on my loans via the fnb app and settle it that way, thats what i was advised via the fnb chat app too

That been said please let me remind you that i expect nothing for free and believe that my debt obviously needed to be paid, unfortunately my working situation abroad did not work out as planned as a result of covid but i was determined to settle whatever i could, the one loan was less than 3 months but i was advised of the covid relief fund that would cover the installments, i was also advised that the insurance i have with fnb will cover that fund .This call was recorded!!!!

I now i have debits going off my account for the covid relief fund, i have sent over 14 emails asking about this yet no clear answer.

So i settled the personal loan, the revolving loan, all of which balances reflected on the fnb App.

Revolving loan insurance did not cover yet i have had that loan for more than 4 years and paying insurance for it did not assist in the loan been settled ( so much for fnb insurance when you have loss of income)

Then comes my credit card, which in my attempt to settle has apparently not worked out :(

The amounts reflected on the app was not correct? I was never advised to use statements for my settlements, but now FNB sends me an email saying that my credit card cant be closed as i still have a balance , imagine and understand my frustration!!! The sacrifices i have made to settle it and then be told it cant be settled!!!!

Let me remind me you that when my sister went into the bank they advised her that i must use the app to settle the credit card and the balance will reflect there.

Now! What do i do? Been advised by fnb that i will be charged further interest ? Can you ever imagine the damn audacity if that email?

I am in in another country, i have advised countless times email me and explained the time difference . There has been no extra mile customer service here, i will now advise everyone on on group of thousands of foreigners how pathetic fnb is and how pointless their insurance is oh also i sent emails to cancel the credit card insurance and i was still billed for it .

We are living in a sensitive time, fnb does n out make things easier do not be fooled , im waiting for months to be advised about why i am paying for the covid relief fund when i was told fnb life would cover that. I would suggest Nedbank and Capitec are the better banks to go to, i will definitely be moving my account.

I got a response from Capitec within 9 hours yet FNB takes almost 5 days sometimes longer! FNB the stress you have been causing me and your *********** staffs inability to be professional and execute their tasks efficiently and effectively are just soul drenching!!!!!