Bank ***** - Poor Service

On Tuesday 27 November, two large authorised debit orders went off on my bank account - it took all the remaining funds in account. On the same day, I went into the branch and requested they log a dispute and get the money reversed. I was told it would take 7 workings days and I would get feedback. Today. Thursday 06 December, I call Premier Banking and ask for feedback - only to be informed that the forms logged by consultants were wrong and the transactions have indeed gone off my account. I am so frustrated and upset as surely the consultant at Cape Town CBD FNB branch was notified of the wrong forms! I am now request days later to undergo the same process with different forms - of which I am not sure whether I will be assist this time around either. I am left without a single cent at this time of the year. I am not impressed by this poor service.

Regards, Lala