KM
Khensani M

1 reviews | Active since May 2021

04 May 2021, 13:00

Bank *****

Hello Peter,

I never had any problems with FNB banking until the day i was de*****ed, it was the 21 April 2021 when i recived a call from FNB (we will say from fnb because the *****esters said they are from fnb), it was the day after my birthday, they read all my information like names, id number, card numbers, how much i got etc and the only thing i gave them is my CVV number then my money was gone R3500. is not a small money as you can see. reported the ***** case immediately at fnb Mall of africa, then got the email to go to police station went to Kliptown police station thats in the township. you will understand later why am being specific with the places. The same incident happened to 2 of my white friends and they got their monies back within 4 days of reporting - it happened the same day. their monies were recovered the reason being is that they didn't give out the pin codes and very sensitive to their issue.

I waited as they had to issue new cards, if i was given feedback that we still investigating or lie to me it was something else. I FEEL THIS IS A RACIAL ISSUE AND I NEED TO TAKE IT FURTHER WITH MY LEGALWISE. FORTUNATE ENOUGH I HAPPEN TO KNOW THAT THEIR CASES WAS WITH THE SAME GUY BY THE NAME OF LEVORN BOWES FROM FNB.

My question is i didn't get my money because i am black, and because i went to the township police station. my thinking is that FNB or Levorn is targetting on blacks. i am not happy, hope for you to investigate further, they couldn't help me at the branch, everytime i called themi can't go through and i had to hold for 30 minutes to get through at the branch.

Hope i will get assistance, i feeel i deserve some explanation and recover my money.

Regards Priscilla

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Replies (1)
KM
Khensani M's update04 May 2021, 14:12
Reviewer Update
Another incident, i specifically went to the bank to get my credit card and activate it, i was told is done, to my surprise i got home dololo, had to call the branch was taken from pillar to post, holding for 20 minutes again, my time, airtime all that to be told to go back to the branch. That THando from FNB Bank mall of africa is good for nothing, you know with nedbank you don't get this bad service, they should learn from them how to treat customers and make them happy. now sitting the card that is not active, is not on.......can they fix their nonsense