1 reviews | Active since Jun 2021
*********** BANK
Good day,
I am writing to lodge a formal complaint regarding a Payshap transfer that has still not reflected in my FNB account.
On 28 November, I transferred R3,000 from my Standard Bank account to my FNB account using Payshap. The funds were successfully debited from my Standard Bank account on the same day, and I was also charged the transaction fee, confirming that the payment was processed on their side.
However, to this day, the money has not reflected in my FNB account.
I have followed up with Standard Bank, and they confirmed that the issue is not on their side. This leaves the matter firmly with FNB. I have been reaching out on social media for assistance, but my queries have been ignored, which is both frustrating and unacceptable—especially considering this is my hard-earned money.
As my bank, and according the Code of bank practices FNB owes me a clear explanation and timely feedback. I urgently request: 1. An investigation into why the Payshap transfer has not reflected. 2. Confirmation of the status of the funds. 3. Immediate resolution of the matter or a clear timeline for when it will be resolved.
This issue has caused significant inconvenience, and I expect it to be treated with the seriousness it deserves.
I look forward to your prompt response.
I am writing to request formal written feedback regarding the complaint I lodged about my PayShap transaction that was made on Black Friday. I transferred R3,000 from my Standard Bank account to my FNB account, and to date the funds have still not reflected on my account Despite my repeated attempts to get assistance, I keep receiving automated responses, and no one from FNB has contacted me to provide an update or resolution. This delay is unacceptable, especially given the amount of time that has passed.
I kindly request written feedback and a detailed update on the status of my complaint, as well as confirmation of when this matter will be resolved.
Your urgent attention will be appreciated.
Ref number ***NF
I am writing to request formal written feedback regarding the complaint I lodged about my PayShap transaction that was made on Black Friday. I transferred R3,000 from my Standard Bank account to my FNB account, and to date the funds have still not reflected on my account Despite my repeated attempts to get assistance, I keep receiving automated responses, and no one from FNB has contacted me to provide an update or resolution. This delay is unacceptable, especially given the amount of time that has passed.
I kindly request written feedback and a detailed update on the status of my complaint, as well as confirmation of when this matter will be resolved.
Your urgent attention will be appreciated.
Ref number ***NF