1 reviews | Active since Jun 2018
Bank Failure to assist
I mistakingly made a deposit for all our monthly living expenses into the wrong account (this is my wifes old bank account at standard bank) this account is closed so the money should return. I phoned fnb after immediately realising what happened to try and reverse the transaction but i am told it is to late i must wait for it to return, problem now is that it has been over a week now and still not one of these banks can tell me where my money is, Fnb says that standard bank must trace it and standard says fnb has to trace it Now i know it was my mistake to start off with but surely i should have had my money back by now. I keep asking for the right people to speak to but i am just getting shoved from one to the next after phoning 2-3 hours everyday What do i do now
Good day Charles,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Private Clients who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
Good day Charles,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Private Clients who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
