Bank does not communicate

<p>I have requested my FNB Credit Card be cancelled four times. Every month I setlle the card, they still dont cancel it and then they continue to charge me service fee's. I setlle the service fee's again, and request a cancellation of the account. And again I'm ignored and another month passes, and they charge me again. This morning I wake up to find unauthorizaed charges to the card from some online company. This would not have happended if FNB cancelled the Credit Card like I requested three months ago. Now I'm out of pocket R1300 because you cannot reply to your email ********** or reply to the three attempts for cancellation through your online banking portal. Why have the contact us fields in your online banking and website if you plan on not responding????</p>