1 reviews | Active since Feb 2014
Bank did not honour insurance payment
I have a car, home and cell phone insurance with FNB, I just got an email from the brokers saying that my policy has lapsed due to non payment. But I have proof and as I was looking at my transactions it shows that they have received the money.
I am so disappointed as I have been with FNB for a very longtime, I need answers in this.
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)