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Pretty M

1 reviews | Active since Jul 2018

30 Jul 2018, 11:08

Bank details not secured

I am irritated at the poor security i have on my account. I have been with FNB for years now and i am experiencing unthourized debit order on my account for the second time, how do these Mzansi4u people get out bank details? My account was debited this morning R109 for Mzansi4u that i don't even know. I am switching banks can't with this!!!!

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Jul 2018, 11:30
Official

Good day Pretty Mathebula,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints Team

*** (option one)

PM
Pretty M's update30 Jul 2018, 11:39
Reviewer Update
I have an FNB acc and also Credit card please advise the procedure to follow to close these accounts as i have lost all trust in your bank, and also can i reverse R109 via cellphone banking or do i have to go to the bank?