UU
User U

1 reviews | Active since Jan 2017

13 Apr 2017, 15:47

Bank Debited From My Account

<p>The bank debited an amount of R2000 from my account. This was followed by a bounced debit order for my insurance(R1800), which was charged a fee of R150. Now I have to pay for the banks inconvienince, great.</p> <p>I was then told to wait for 3 days of investigations to find out what happened to the money.</p> <p>An Adelle Billings was identified to have been responsible for the transaction. This Adelle happens to be an FNB worker. I have been trying to get hold of her regarding my account to no avail.</p> <p>The three days is not over and my insurance debit order needs to go off before the three days finish. And then it will bounce again, and i will get charged again.</p> <p>What an inconvinience FNB!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Apr 2017, 09:43
Official

Good day Ms. noma tswina

Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***