Bank charges that the bank CANNOT explain!!

On the 30th of July 2020, we went into the Fourways Mall Branch to query transactional amounts going off with a personal loan reference, 2 amounts of R110 went off on 9 July 2020 and when we queried it at the branch the consultant could not explain the charges. She called the loans department and they were not aware of the debits, the branch consultant gave the phone to me to discuss the query and the woman on the phone was rude because she could not hear as the line was not clear apparently. The branch consultant also checked whether the amounts did not maybe go into the loan account, which we would have been okay with. However, with no resolution, we got a reference number and we were told it will be resolved within 2 days. We still have not heard from anyone and neither have the amounts been reversed into the cheque account.

On 6th of August 2 additional amounts of R110 went off and again on the 7th of August, this pushed the account into a minus. It is extremely disappointing because I have been banking with FNB for over 3 years now and at the rate it is going I am going to close the account and switch banks!! My husband is also a very dedicated account holder with FNB, and holds more than 3 accounts of which one is a private client account and a business account, we can move banks instead of paying these hefty monthly account and other transactional fees.

I strongly advise that someone gets in touch with me within 2 days because I am not going into a branch again for this, the next time I go to the bank it will be to close the accounts, all of them!!

The reference number we got on 30 July is R***, we also had to transfer cash into the account because it was in a minus and we made an arrangement and paid the loan amount the very next day.

I look forward to a call and having this resolved because this has really left a bad taste!! Previously for failed collections, I used to be charged R8.50 only. All of a sudden it is R110 and no one can explain what these charges are, it is pathetic and very unprofessional, i tried and did my part to fix it but i am not getting the same from FNB.

My number is *** and the account number these queries are related to is: ***

I want to be very clear that if this cannot be resolved, we will continue to service the loan account but I will close my bank account with FNB or take this up with the Ombudsman if no resolution is sought.